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Start ShoppingWe stand behind every piece we create. Your satisfaction is our top priority — backed by a 7-day return policy, lifetime warranty, and fully insured shipping.
Last updated: April 3, 2026
We offer a 7-day return window from the date of delivery. Returns are subject to a 15% quality inspection & handling deduction on the refund amount. This covers the cost of reverse shipping, quality re-check, and restocking. Defective items or wrong products delivered will be refunded in full — no deduction applied.
To be eligible for a return, the item must be in its original, unworn condition with all tags, packaging, and certification intact. Simply reach out to us within 7 days of receiving your order.
Eligible for return:
The following items are not eligible for return:
Returning a product is simple and hassle-free. Follow these steps:
Contact us via WhatsApp or email within 7 days of delivery with your order number.
Send clear photos/video of the product and the reason for return.
Once approved, we arrange insured reverse pickup from your doorstep at no cost.
After quality inspection, refund is processed within 5-7 business days. A 15% quality & handling deduction applies.
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are credited to the original payment method used during checkout.
⚠️ Refund Deduction Policy: A 15% quality inspection & handling charge will be deducted from the refund amount for all standard returns. This covers reverse shipping insurance, quality re-inspection, and restocking costs. No deduction applies for defective/wrong items.
You may also opt for a store credit (valid for 12 months) or an exchange for another product of equal or higher value.
Every Noore Jewels piece comes with a lifetime warranty that covers manufacturing defects, prong repair, rhodium re-plating, and complimentary resizing.
What's covered:
What's not covered:
All orders are shipped with full insurance coverage. Your jewellery is protected from the moment it leaves our workshop until it reaches your doorstep.
We ship via trusted insured courier partners. Every shipment is fully covered against loss, theft, and damage during transit.
For any return, warranty, or shipping queries — we're just a message away. Reach out anytime and we'll take care of you.